• Find :

Determine a process problem that needs to be improved

  • Organize :

Create a team that is knowledgeable about the process problem and willing to work together

  • Clarify :

Study the process to identify all areas the problem

  • Understand :

Collect and analyze data to gain comprehensive information about the current process and possible improvement plans

  • Select :

Choose a process improvement plan



  • Plan :

Determine the goals to be achieved and develop a strategy to reach those goals

  • Do :

Implement the plan

  • Check :

The plan by comparing the resulting outcomes with the original goals

  • Action :

Revise the plan to meet more of the goals and test it with implement the successful plan throughout the organization